Last updated: September 30, 2026
At DDLX APPAREL, we want you to be satisfied with your purchase. If there is an issue with your order, please review the policy below before requesting a return, exchange, or refund.
1. Eligibility for Returns
We accept returns for eligible items within 7 days of delivery.
To qualify for a return, the item must:
- Be unworn and unused.
- Be in its original condition.
- Have all original tags and labels attached.
- Be free from stains, odours, makeup, washing, alterations, or other signs of use.
- Be returned in its original packaging where reasonably possible.
- Be accompanied by proof of purchase or your order details.
We reserve the right to reject a return if the item does not meet these conditions.
2. Items That Cannot Be Returned
For hygiene and product-protection reasons, certain items may not be eligible for return, including:
- Items that have been worn, washed, altered, or damaged after delivery.
- Items without their original tags or labels.
- Items that have been soiled, stained, or exposed to strong odors.
- Items purchased as final sale or otherwise identified as non-returnable at the time of purchase.
If an item is non-returnable, this will be stated on the relevant product page or communicated before purchase where applicable.
3. Wrong, Damaged, or Defective Items
If you receive an item that is:
- Damaged,
- Defective,
- Different from the item you ordered, or
- Missing from your order,
please contact us within 48 hours of delivery.
We may ask you to provide clear photographs or videos showing the issue, as well as your order number and other relevant information.
After reviewing the issue, we may offer an appropriate resolution, which may include:
- A replacement of the affected item;
- An exchange for another available item; or
- A refund, where appropriate.
You should not return a damaged, defective, or incorrect item without contacting us first and receiving return instructions.
4. Size and Fit Issues
Customers are responsible for selecting the appropriate size before placing an order. Please review the size information provided on the product page before purchasing.
Where an item does not fit as expected but is otherwise in perfect condition, we may accept an exchange subject to availability and the return requirements in this policy.
Any applicable return delivery costs for size-related exchanges may be the responsibility of the customer.
5. How to Request a Return
To request a return, contact DDLX APPAREL through our designated customer support channel or through your acocunt page.
We will review your request and provide instructions if the return is approved.
Do not send an item back before receiving return instructions from us.
6. Return Shipping
Unless the return is due to an error on our part, such as receiving the wrong item or receiving an item that arrived damaged or defective, the customer may be responsible for the cost of returning the item.
Where DDLX APPAREL is responsible for the issue, we will provide appropriate instructions regarding the return and may cover reasonable return shipping costs.
Original delivery charges may not be refundable unless the return is due to an error or issue for which DDLX APPAREL is responsible.
7. Refunds
Once a returned item has been received and inspected, we will notify you whether the return has been approved.
If approved, the refund will be processed to the original payment method where possible.
Refund processing times may vary depending on your payment provider, bank, card issuer, or other financial institution. DDLX APPAREL does not control the processing time after a refund has been issued.
If a refund is rejected because the returned item does not meet the requirements of this policy, we will notify you accordingly.
8. Exchanges
If you wish to exchange an eligible item for another size or available item, please contact us within the applicable return period.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer another appropriate resolution, such as a refund or store credit where applicable.
9. Sale and Promotional Items
Items purchased during a sale, promotion, clearance event, or other special offer may be subject to different return or exchange conditions.
Where special conditions apply, they will be communicated at the time of purchase.
Unless otherwise stated, discounted items remain subject to the general requirements of this policy.
10. Order Cancellation
If you need to cancel an order, contact us as soon as possible after placing the order.
We will try to accommodate cancellation requests, but an order may not be cancellable once it has been processed, dispatched, or handed over to a delivery provider.
If an order cannot be cancelled because it has already entered processing or delivery, you may need to follow the applicable return procedure after receiving the order.
11. Delivery Issues
Customers are responsible for providing accurate delivery information when placing an order.
If an order cannot be delivered because of an incorrect or incomplete address, failure to receive the package, or other circumstances attributable to the customer, additional delivery charges may apply before the order can be re-shipped.
If a package appears to be lost or significantly delayed, please contact us so that we can investigate with the relevant delivery provider.
12. Refunds for Unclaimed or Returned Deliveries
If an order is returned to DDLX APPAREL by the delivery provider because it was not collected, could not be delivered because of incorrect information, or was otherwise unclaimed, any refund will be considered after applicable delivery and return costs have been taken into account.
Where applicable, the customer may be responsible for the costs incurred in returning and/or re-shipping the order.
13. Fraudulent or Abusive Returns
DDLX APPAREL reserves the right to refuse returns, exchanges, or refunds where there is evidence of fraud, abuse of this policy, repeated unreasonable returns, intentional damage, or other misuse.
Nothing in this section affects any rights you may have under applicable law.
14. Statutory Rights
This policy is intended to operate alongside, and not replace, any rights or remedies available to you under applicable consumer protection laws.
Where applicable law provides a consumer with rights that cannot legally be excluded or restricted, those rights will continue to apply.
15. Contact Us
If you have questions about a return, exchange, or refund, please contact DDLX APPAREL through the customer support contact details provided on our website.
When contacting us about an order, please include your order number so that we can assist you more efficiently.
DDLX APPAREL reserves the right to update this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.