Last updated: September 30, 2026

At DDLX APPAREL, we aim to make the delivery of your order as smooth and reliable as possible. This Delivery Policy explains how orders are processed, delivered, and handled when delivery issues occur.

1. Order Processing

Orders are processed after successful payment and confirmation.

We aim to process orders within 1–3 business days. Orders placed on weekends or public holidays may begin processing on the next business day.

Processing times may be longer during periods of high order volume, promotions, launches, or other circumstances that affect our operations.

Once your order has been processed and handed over to the delivery provider, you may receive delivery or tracking information where available.

2. Delivery Areas

DDLX APPAREL currently delivers to locations supported by the delivery options available at checkout.

Available delivery locations and delivery charges may vary depending on your address.

If delivery to your location is unavailable, this should be indicated during checkout or communicated to you before your order is fulfilled.

3. Delivery Times

Estimated delivery times depend on your delivery location and the delivery service selected.

The estimated delivery timeframe provided at checkout is an estimate and is not a guaranteed delivery date.

Delivery may take longer due to circumstances outside our reasonable control, including:

  • Courier delays;
  • Incorrect or incomplete delivery information;
  • Weather or other environmental conditions;
  • Public holidays;
  • Traffic or transportation disruptions;
  • High delivery volumes;
  • Security or access restrictions;
  • Customs or regulatory procedures, where applicable; or
  • Other unforeseen circumstances.

If your order is significantly delayed, please contact us so that we can investigate the matter with the relevant delivery provider.

4. Delivery Charges

Delivery charges are calculated based on factors such as the delivery location, order details, and available delivery service.

The applicable delivery charge will be displayed during checkout before you complete your purchase, where applicable.

Promotional or free-delivery offers may be subject to specific conditions.

5. Delivery Information

You are responsible for providing accurate and complete delivery information when placing your order.

Please carefully check your:

  • Full name;
  • Phone number;
  • Email address;
  • Street address;
  • Apartment, building, or unit information where applicable; and
  • Other information required to locate your delivery address.

DDLX APPAREL is not responsible for delays, failed deliveries, or additional delivery costs caused by incorrect or incomplete information provided by the customer.

6. Tracking

Where tracking is available, tracking information may be provided after your order has been handed over to the delivery provider.

Tracking information is provided by the relevant delivery provider and may take some time to update after an order has been dispatched.

DDLX APPAREL is not responsible for delays in tracking updates caused by the delivery provider.

7. Failed Delivery Attempts

If a delivery provider attempts to deliver your order but is unable to complete the delivery because you are unavailable, cannot be contacted, or the delivery location cannot be accessed, the provider may make another delivery attempt or provide alternative collection arrangements.

If additional delivery charges are incurred because of repeated failed delivery attempts caused by the customer, those charges may be the customer’s responsibility.

8. Incorrect or Incomplete Addresses

If you provide an incorrect or incomplete address and your order cannot be delivered as a result, you may be responsible for any additional costs required to correct the delivery or re-ship the order.

If you notice that your delivery information is incorrect, contact us as soon as possible.

We will try to update the information before the order is dispatched, but we cannot guarantee that changes can be made once an order has entered processing or has been handed over to a delivery provider.

9. Delayed or Lost Orders

If your order has not arrived within the expected delivery timeframe, please contact us so that we can investigate.

Where appropriate, we may contact the delivery provider to determine the status of the shipment.

An order will not automatically be considered lost simply because it has exceeded the estimated delivery timeframe. We may need to allow the delivery provider reasonable time to complete its investigation.

If a delivery provider confirms that an order has been lost, DDLX APPAREL will work with you to determine an appropriate resolution in accordance with applicable law and our policies.

10. Damaged Packages

If your package appears to have been significantly damaged when delivered, please document the condition of the package and contact us as soon as possible.

If the product inside is damaged, defective, or otherwise affected, please refer to our Return & Refund Policy for information about reporting the issue and requesting an appropriate resolution.

11. Incorrect or Missing Items

If you receive an item that you did not order, or an item is missing from your order, please contact us within 48 hours of delivery.

Please provide your order number and any photographs or other information we may reasonably request so that we can investigate the issue.

Where the error is confirmed, we will provide an appropriate resolution.

12. Unclaimed Deliveries

If an order is returned to DDLX APPAREL because it was not collected, could not be delivered, or the customer could not be reached after reasonable delivery attempts, additional delivery or re-shipping charges may apply if you request the order to be sent again.

If the order is eligible for a refund, applicable delivery and return costs may be deducted where permitted by applicable law.

13. International Deliveries

If DDLX APPAREL offers international delivery, additional charges, delivery times, customs requirements, duties, taxes, or other import-related costs may apply depending on the destination.

Unless expressly stated otherwise at checkout, the customer may be responsible for charges imposed by the destination country or relevant authorities.

International deliveries may also be subject to customs delays that are outside our control.

14. Delivery Partners

DDLX APPAREL may use third-party delivery and logistics providers to fulfil orders.

Once an order has been handed over to a delivery provider, certain aspects of the delivery process are controlled by that provider.

We will reasonably assist with delivery issues, but we cannot guarantee the actions, schedules, or performance of third-party delivery providers.

15. Changes to This Delivery Policy

We may update this Delivery Policy from time to time.

Any changes will be posted on this page with an updated “Last updated” date.

16. Contact Us

If you have questions about the delivery of your order, please contact DDLX APPAREL through the customer support contact details provided on our website.

When contacting us about an order, please include your order number and relevant delivery information so that we can assist you efficiently.

DDLX APPAREL reserves the right to update this Delivery Policy from time to time.