Privacy Policy

Last Updated: September 30, 2026

At DDLX Apparel, we value and respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what personal information we collect when you visit our website, create an account, place an order, contact us, or otherwise interact with DDLX APPAREL. It also explains how we use, share, retain, and protect that information.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We collect only the information reasonably necessary to operate our website, process orders, provide our services, and communicate with our customers.

Information you provide to us

Depending on how you use our website, we may collect:

Contact information

  • Full name

  • Email address

  • Phone number

Delivery and billing information

  • Billing address

  • Shipping/delivery address

  • State, city, country, and other information needed to complete delivery

Order information

  • Products purchased

  • Product sizes and quantities

  • Order number

  • Order value

  • Order status

  • Delivery information

  • Customer service and order-related communications

Account information

If you create an account, we may collect information associated with your account, such as your name, email address, and account credentials.

Information you provide when contacting us

If you contact DDLX APPAREL by email, contact form, social media, or another customer-service channel, we may retain the information you provide and the content of your communication so that we can respond to you and maintain an appropriate record of the interaction.

2. Payment Information

When you place an order, payment information is processed through the payment provider available at checkout.

Your payment provider may collect information such as your card or payment details, transaction information, and other information necessary to authorize and complete the payment.

DDLX APPAREL does not need to store your complete payment card details on our website. Payment information may be processed and stored by the relevant third-party payment provider according to its own privacy policy and security practices.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages visited

  • Time and date of visits

  • Referring pages or websites

  • General website interaction information

This information helps us maintain website security, understand how our website is used, troubleshoot problems, and improve the shopping experience.

4. How We Use Your Information

We use personal information for purposes that are necessary to operate DDLX APPAREL and provide our services.

These purposes include:

  • Processing and fulfilling orders;

  • Confirming and communicating about purchases;

  • Processing payments;

  • Arranging delivery and shipment of orders;

  • Providing customer support;

  • Managing customer accounts;

  • Responding to questions, requests, complaints, and other communications;

  • Maintaining and improving our website;

  • Preventing fraud, abuse, and unauthorized activity;

  • Protecting the security of our website and customers;

  • Maintaining appropriate business and transaction records;

  • Sending marketing communications where permitted and where you have opted in or otherwise provided the required consent; and

  • Complying with applicable legal and regulatory requirements.

We do not use your personal information for purposes unrelated to the operation of our business unless we have a lawful basis to do so or you have given us the necessary permission.

5. Order Delivery and Shipping

To deliver your order, we may provide relevant customer information to shipping, courier, and logistics providers.

This may include:

  • Your name;

  • Phone number;

  • Email address;

  • Delivery address; and

  • Information necessary to identify and fulfil your order.

This information is provided so that the relevant provider can collect, transport, track, and deliver your order.

6. When We Share Your Information

We do not sell or rent your personal information.

We may share information with third parties when reasonably necessary to operate DDLX APPAREL and provide services to you.

These third parties may include:

  • Payment processors;

  • Shipping and logistics providers;

  • E-commerce service providers;

  • Email and marketing service providers; and

  • Security and fraud-prevention providers.

We may also disclose personal information where required by applicable law, regulation, legal process, or a lawful request from a competent authority.

Where appropriate, we expect service providers that process personal information on our behalf to use that information only for the services they provide to us and to take reasonable measures to protect it.

7. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help a website remember information about your visit.

We may use cookies to:

  • Keep your shopping cart functioning;

  • Maintain your login session;

  • Remember certain preferences;

  • Improve website functionality;

  • Understand how visitors use our website;

  • Analyze website performance; and

  • Support relevant marketing or advertising activities where applicable.

You can manage or disable cookies through your browser settings. Some cookies are necessary for the website and checkout to function properly, so disabling certain cookies may affect your experience.

8. Marketing Communications

If you subscribe to our marketing communications or otherwise provide the required permission, we may contact you about:

  • New collections;

  • Product launches;

  • Promotions;

  • Special offers; and

  • Other DDLX APPAREL updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the relevant communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending essential messages relating to an order or transaction, such as order confirmations, payment notifications, or delivery updates.

9. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include appropriate technical and organizational safeguards and limiting access to personal information to people or service providers who reasonably need it for legitimate business purposes.

However, no website, electronic transmission, or method of storing information is completely secure. We therefore cannot guarantee absolute security of information transmitted to or stored by us.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

For example, we may retain information for as long as necessary to:

  • Fulfil and maintain records of your orders;

  • Provide customer support;

  • Resolve disputes;

  • Prevent fraud or abuse;

  • Maintain accounting and business records; and

  • Comply with legal, tax, accounting, or regulatory requirements.

When information is no longer reasonably required, we may delete it, anonymize it, or otherwise dispose of it securely, subject to applicable legal requirements.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you;

  • Request correction of inaccurate information;

  • Request deletion of certain personal information;

  • Object to or request restriction of certain processing;

  • Withdraw consent where processing is based on consent;

  • Opt out of marketing communications; and

  • Request information about how your personal information is processed.

To make a privacy request, contact us using the details provided in the Contact Us section below.

We may need to verify your identity before completing certain requests to protect your information from unauthorized access.

12. Third-Party Services and Links

Our website may use or connect with third-party services, including payment, delivery, analytics, marketing, social-media, and other technology services.

Our website may also contain links to third-party websites.

When you use a third-party service or leave our website through an external link, your information may be subject to that third party’s privacy policy and terms.

DDLX APPAREL is not responsible for the privacy practices of third-party websites or services that we do not control.

13. Children’s Privacy

Our website is intended for general customers and is not directed at children who are not legally permitted to use online shopping services without appropriate authorisation.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate steps.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, services, technology, or applicable legal requirements change.

When we update the policy, we will change the “Last Updated” date at the top of this page.

We encourage you to review this page periodically to remain informed about how we handle personal information.